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Return & Refund Policy

  1. Return Guidelines
    You may return most new, unopened items sold and fulfilled by Nextbits within 30 days of delivery for a refund. All refund and replacement requests must be made and authorized by Nextbits within 30 days of the package delivery date for United States orders, and within 45 days of shipment for international orders. Missing item(s) and damage claims must be made within 3 days of delivery.
    All return requests must be pre-authorized by Nextbits. Any returns received without authorization will not be eligible for a refund. Unauthorized returns will either be refused, or held until the sender makes arrangements for reshipping fees. Items must be returned in their original packaging. All shipping and handling costs are non-refundable, except in the event that the return is a result of our error. In those cases, we’ll also pay the ground-rate return shipping costs. ALL RETURNS REQUEST MUST BE MADE IN WRITING, AND ALL RETURNS MUST BE ACCOMPANIED WITH A RETURNS MATERIAL AUTHORIZATION NUMBER (RMA NUMBER).
  2. Items that are Non Returnable
    We do not accept returns of the following items:
    Any product missing the serial number or UPC
    Any product with missing parts
    Any products that are broken or obviously damaged by the customer
    Any health & beauty items that are opened or used
    Any products with a missing or used key number
    Any items that meet one or more of the above criteria are ineligible for a refund or replacement.
  3. Partial Refunds
    Partial Refunds will be issued for the following:
    Any item that is postmarked more than 7 days after return authorization.
    Any item that has obvious signs of use.
    (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
    Any item not returned in the condition it was received.